Mariana M
Rated 5 out of 5 on Google
From the very first message we exchanged with George, and then during our phone call, we felt we were speaking to someone genuinely kind, compassionate and understanding. He listened to us, understand our cat Aipim’s situation and talk us through what to expect, which gave us a lot of reassurance at an incredibly difficult moment.
George was also very accommodating with the timeframe we needed, and we never felt rushed or pressured.
When he came to our home, he was calm, gentle, humane and incredibly respectful, both towards Aipim and towards us. He explained every step of the process clearly and made sure we understood what was happening throughout.
Most importantly, Aipim was treated with such gentleness, care and dignity. Being able to say goodbye to him at home, somewhere he felt safe and surrounded by the people who loved him, meant everything to us.
It is difficult to put into words how much kindness matters at a moment like this, but we genuinely could not have asked for a more compassionate person to help Aipim, and us, through his final moments.
We will always be grateful to George for the care, respect and kindness he showed our wonderful boy. ❤️